Questions? We've got answers.
Whether it's setup, refill paper, or an order, let us know how we can help.
support@fantasini.comFor order questions, include your order number. If you need help with the printer, briefly tell us what you've tried.
Your answer might be right below ↓Before you write
Your child tells Fantasini their idea. The design appears on the screen and prints in black and white at the press of a button. Color it in with your own crayons or markers.
Fantasini includes three rolls of your selected paper type. Bring your own crayons and craft supplies. For the full list, visit the product page.
No. Thermal printing needs no ink cartridges or subscription. Buy more paper rolls whenever you need them.
Find compatible 5-pack refill rolls here in our store. Choose regular coloring paper or adhesive sticker paper for coloring, cutting, and sticking.
Follow the included manual to open the printer and insert a new roll. Position the paper end toward the exit slot and close the device as directed. Contact support if you need help.
First check that the printer has power, paper is loaded, and no error message is showing. Compare paper placement with the manual. If the issue continues, tell us what the display says and what you've already tried.
Current delivery times and shipping rates are listed in our shipping policy. Tracking information is provided once available.
Email us with your order number and the reason for your request. Details are available in our returns and cancellation policy.